Perfect Audio Design » Terms and conditions

The owner of the online store and the products offered in the physical stores under the brand Perfect Audio Design is Global Trading KF, with its registered office in Gdynia.The terms and conditions specify the rules for using the online store.
The store's customer service can be contacted via email at: perfectaudiodesign@gmail.com and by phone: 451 515 413.
The online store conducts sales within Poland and selected countries of the European Union.

Customer – a natural person, legal entity, or organizational unit making a purchase in the online or physical store.
Consumer – a Customer who is a natural person making purchases for purposes not directly related to business activities.
Entrepreneur – a natural person, legal entity, or organizational unit making purchases related to their business activities.
Product – goods offered by the store, including audio furniture and accessories, as described on the website.
Store – a physical retail location where products offered by the company can be purchased.

Purchases in the online store can be made by placing an order on the website.
The product prices listed on the website are gross prices (including VAT).
Delivery costs are not included in the product price and are displayed separately during the ordering process.
An order is placed by adding products to the cart, selecting the payment and delivery method, and confirming the order.
The fulfillment of the order is contingent upon the correct completion of the order form and payment.

The online store offers the following payment methods:
- Traditional bank transfer,
- Online payment via payment system,
- Cash on delivery – available only for in-store pickup.
Online payments are processed by external payment service providers, in accordance with their regulations.
The payment deadline is 24 hours unless otherwise agreed upon by the parties.

Delivery is available within Poland and selected countries of the European Union.
The cost of delivery depends on the chosen shipping method and the weight of the ordered products.
Shipments are carried out by a courier service, chosen by the customer or offered by the store.
The delivery time depends on the availability of the product, the delivery method, and the courier company.
The customer may choose to pick up their order in person at the physical store, after arranging a date in advance.

Consumers have the right to withdraw from a distance contract (online purchases) without giving a reason within 14 days of receiving the product.
To exercise the right of withdrawal, the Consumer must submit an unequivocal statement of withdrawal, either in writing or electronically, to the email address: perfectaudiodesign@gmail.com.
In the event of withdrawal, the Consumer is obligated to return the product in an undamaged state, in its original packaging, to the company's registered address within 14 days of submitting the withdrawal notice.
The Consumer bears the cost of returning the product.
A refund will be issued within 14 days of receiving the returned product.

All products offered by the store are covered by a statutory warranty for defects, in accordance with applicable provisions of the Civil Code.
In the event of a product defect, the Customer has the right to file a complaint in writing to the company’s address or electronically to the email address: perfectaudiodesign@gmail.com.
The complaint should include a description of the product defect and proof of purchase (e.g., invoice, receipt).
The store commits to reviewing the complaint within 14 days of its receipt.
If the complaint is accepted, the store will repair or replace the product with a new one. If this is not possible, the Customer will receive a refund for the purchase.

The administrator of Customers' personal data is Global Trading KF.
Personal data is processed in accordance with applicable laws, including Regulation (EU) 2016/679 (GDPR).
Personal data is collected solely for the purpose of order fulfillment and marketing activities, with the Customer's consent.
The Customer has the right to access, correct, and request the deletion of their personal data.

These terms and conditions are effective from 01/10/2024.
The store reserves the right to amend the terms and conditions, which will be published on the website. These changes do not affect orders placed before the date of the amendment.
For matters not regulated by these terms, the provisions of the Civil Code and the Consumer Rights Act apply.
Any disputes arising from the execution of orders will be resolved by the competent court in accordance with Polish law.

Terms and conditions